Customer Testimonials

BUYER BEWARE- don't buy remotely from here unless you have a 3rd party inspect the car! I've been more than patient but now I'm at the point where I'm looking at legal and media options. I understand some issues are expected in a used car but Ocean really dropped the ball on this one. Customers want to work with a dealership that they can trust in the condition of the car without having a 3rd party inspect it. I didn't pay auction price, I paid for a premium vehicle from a premium dealership and I ... Read More

Full review text opened.

Google - Oct 2, 2024

BUYER BEWARE- don't buy remotely from here unless you have a 3rd party inspect the car! I've been more than patient but now I'm at the point where I'm looking at legal and media options. I understand some issues are expected in a used car but Ocean really dropped the ball on this one. Customers want to work with a dealership that they can trust in the condition of the car without having a 3rd party inspect it. I didn't pay auction price, I paid for a premium vehicle from a premium dealership and I got something far from any reasonable person's expectations. Please reach me to figure out how to make this right. Here are the issues that the Escalade has... 1) No key. Just a single remote with an uncut key. 2) Brake light not functioning. Obviously damaged and full of water. 3) Basic maintenance not done. Old air and cabin filters very old / not replaced. 4) All 4 struts and air suspension not functioning. Struts obviously blown out, grease everywhere underneath. Ride is very harsh and unsafe. 5) Sway bar links obviously completely worn away. Noisy/rattling and unsafe handling. 6) Roof significantly damaged by improper/ incomplete repair attempt. It wasn't just faded, it was sanded down and not refinished. 7) Hood excessively faded / oxidized. This could be expected from the Florida sun but it still should have been disclosed. 8) Rear axle drive and coast excessive noise. Needs rebuild.

I had an amazing experience at Ocean Auto club in Doral, Shawn is an amazing product specialist, he was very patient and informative. Love our Mercedes, Thank you

Just bought a 2021 Porsche Macan, My salesman was JP and he was rude 90% of the time. We tried to only be there or speak to him when needed to complete the purchase to be honest. Would shop somewhere else next time.

I had a great experience with the Auto club! Marlen the reception was great and Jorge Rodríguez the manager took care of me great. Great customer service! I will but another bmw again.

(Translated by Google) Jorge the best Jorge the best (Original) Jorge el mejor Jorge the best

(Translated by Google) They helped me and always take good care of me. There I bought my car in 2023. (Original) Me ayudaron y siempre me atienden bien. Allí compré mi auto en 2023.

I recently spent two weeks shopping for a car, visiting dealerships across South Florida, from Kendall to West Palm Beach. My experience at other dealerships was frustrating due to deceptive pricing practices, with markups as high as $10,000 in unnecessary fees. However, my experience at this Mazda dealership was refreshingly different. They were the most transparent and straightforward, making the entire process smooth and stress-free. While you might find "cheaper" cars elsewhere, those savings are often offset by hidden charges and inflated fees. I'm thrilled with my new Mazda and the excellent customer service I received. The dealership'... Read More

Full review text opened.

Google - May 31, 2024

I recently spent two weeks shopping for a car, visiting dealerships across South Florida, from Kendall to West Palm Beach. My experience at other dealerships was frustrating due to deceptive pricing practices, with markups as high as $10,000 in unnecessary fees. However, my experience at this Mazda dealership was refreshingly different. They were the most transparent and straightforward, making the entire process smooth and stress-free. While you might find "cheaper" cars elsewhere, those savings are often offset by hidden charges and inflated fees. I'm thrilled with my new Mazda and the excellent customer service I received. The dealership's environment is welcoming, and the car itself exceeds my expectations. After test driving a Volkswagen, Toyota, Honda, and Kia, I can confidently say that once you experience a Mazda, nothing else compares. Special thanks to Manuel Patino, the sales representative who helped me. He really knows the brand and what he’s selling, so if you have questions, he is very knowledgeable about Mazdas. Additionally, Amalia provided me with the best insurance rate. I initially thought my friend, an insurance broker, was giving me the best deal, but Amalia shaved off $100 a month with better coverage. I’m very happy with the whole process and highly recommend this dealership for their honesty and quality service.

Have bought all of my cars for the past 20 years from Fernie Rodriguez and Yoyo...Experience is always the same--The best!!! First class people with first class values and service. Had the pleasure of having Yoyo and Fernie assist us purchase my daughter's first car some 3 years ago and now my son's first car. There is no one else I would trust! Thank you, boys!

Great customer service great attitudes!!!

Worked with Danny as my salesman and Asiel for my finance and they did great job. George the store manager was very helpful as well. Very pleased and recommend Ocean Auto Club.

Great all round experience purchasing my Wife's G wagon. JP my sales Guy was keen to please & make the sales process swift & easy. ☆☆☆☆☆

Very unprofessional behavior. I was checking some cars out and asked if I could take some pics, and they rudely made fun of me saying “The party is over” for taking pics at the place unless “you work there”. I come here to check the cars, not to get mocked, so no thanks! If you’re mad don’t take it out on the customers!

Found the truck I was looking for and Danny did an excellent job of accommodating some issues that most buyers don't deal with. Danny provided customer service I never had before and it was never a problem when circumstances changed. He was professional from the start to finish. Very happy with Ocean Mazda and Danny.

Danny and Jorge were great treated me like family… Would highly recommend top notch.

Excellent! Service. Sales JP is awesome. Thank you

Beat dealership I’ve ever been to. They are the best at what they do and will take care of anyone that walks through their doors. I will definitely be referring my family and friends to them.

Always a great experience at Ocean Auto Club. We have bought and sold several vehicles to and from this dealership and they never disappoint. They always have a great selection of pre-owned luxury and sport cars and trucks. The place is neat and very well managed. Special thanks to Jorge Rodriguez for always making it a great experience!

I must express my deep disappointment with the treatment I received from this establishment today. A few months ago, I sold a Range Rover Sport to them and brought my Mercedes S560 for them to potentially purchase as well. After some negotiation following the car inspection, the manager, Jorge, offered me $55,000. We both assumed that the payoff amount was $55,000, so it seemed like a fair deal for both parties. However, when the actual payoff amount came in at $53,000 and some change, Jorge suggested lowering the offer to $54,500, citing the need to cover expenses for fixing the wipers, among other things. ... Read More

Full review text opened.

Google - Jul 18, 2023

I must express my deep disappointment with the treatment I received from this establishment today. A few months ago, I sold a Range Rover Sport to them and brought my Mercedes S560 for them to potentially purchase as well. After some negotiation following the car inspection, the manager, Jorge, offered me $55,000. We both assumed that the payoff amount was $55,000, so it seemed like a fair deal for both parties. However, when the actual payoff amount came in at $53,000 and some change, Jorge suggested lowering the offer to $54,500, citing the need to cover expenses for fixing the wipers, among other things. Although we had already agreed on $55,000, I understood his perspective and agreed to the revised amount. After waiting for 20 minutes, he sent me the documents, but to my surprise, the offer was now for $54,000. This was not what we had agreed upon, and when I confronted him, he simply stated that it was his final offer and that I could either accept it or leave. Frustrated by this unprofessional behavior and the dealer's unwillingness to honor our agreement, I decided to leave. This experience not only wasted my time but also left me feeling more disappointed than angry. I had considered this dealership to be my go-to option for future car purchases, as I frequently change vehicles. I would have even asked them to keep an eye out for a white G-Wagon with fewer than 50,000 miles. However, it seems that repeat customers hold no value in Miami, as they let a potential client walk away just to secure a perceived "win." This ugly business practice has made me wary of negotiating with them in the future, as they seem to have no regard for customer input or loyalty. I wasted half of my day, and I now realize that my time is more valuable than engaging in pointless haggling.

Thank you. Pretty excited…you guys have been great. There were a couple other of the same cars available at a lower price. Danny was great with the chrome blackout and the window tinting. Working with you guys made all the difference. Thank you.

I bought my Benz here and everyone was great. They financed me within minutes and added a full warranted and free wheels and tires as part of the package. I have already steered 3 of my friends to Ocean. Thanks Danny Rodas & George Rodriguez!!!

I purchased a 2022 Maserati Levante Modena from Ocean Auto Club Doral, Christian was my contact from the start ti finish he was totally committed to making sure everything was taken care of. I purchased the vehicle without even seeing it in person ,I relied 100 percent on Christian. When I received the vehicle it was everything and more than what I was anticipating. They are a solid organization and thank God there are still good honest people out here in today's uncertain world. Thank you Christian for keeping your word .I would highly recommend them for any type of purchase.

(Translated by Google) I had a very bad experience with them. I was interested in a Lamborghini Urus with a value of more than 200k and the salesman who was assisting me (Tony) never returned my calls, not even to negotiate. I was putting a down of 30k and with everything and that was me who had to call him and he never answered me, only a certain Maggi called me once to see how everything was going but until today I never received a response if it was approved or No, he just sent me a text saying that ... Read More

Full review text opened.

Google - Feb 20, 2023

(Translated by Google) I had a very bad experience with them. I was interested in a Lamborghini Urus with a value of more than 200k and the salesman who was assisting me (Tony) never returned my calls, not even to negotiate. I was putting a down of 30k and with everything and that was me who had to call him and he never answered me, only a certain Maggi called me once to see how everything was going but until today I never received a response if it was approved or No, he just sent me a text saying that he was with another client who then called me. Wasting your time after there are so many dealers in Miami. Luckily I already found another place (Original) Muy mala experiencia tuve con ellos . Estaba interesado en un Lamborghini Urus con un valor de más de 200k y el vendedor que me Estaba atendiendo (Tony) nunca regresaba mis llamadas ni si quiera para negociar. Estaba poniendo un down de 30k y con todo y eso era yo el que tenia que llamarlo y nunca me contestaba , solo una tal Maggi me llamó 1 vez para ver como iba todo pero hasta el día de hoy nunca recibí una respuesta si fue aprobado o no, solo me envíaba un text diciendo que estaba con otro cliente que después me llamaba . Haciéndole perder el tiempo a uno después de haber tantos dealer en miami . Por suerte ya encontré otro lugar

Nelson and Gaby (finance) were an absolute pleasure to work with and made the entire process as smooth as possible. A+, would highly recommend the OAC team.

Shady dealership. Called and spoke to William and Christian on phone about a vehicle being in stock. Drove almost hour and a half but when I arrived they told me the vehicle I came for sold the night before.

Shady auto place , false advertisement. I showed up to a car they said they had . When I arrived , they didn’t have the car so they showed me cars double the price

salesman was outstanding helpfull in every way

Wonderful experience and great people.

Best Family dealer in Miami!! Top service, excellent customer service from an amazing staff. Special thanks to Carlos Cornieles, and Tony Sosa for bringing my dream car home!

So in 2 months I purchased my Lexus IS with Chris and the help of Alan Marsala/Yanet I was able to gift my father this great gift for everything he has done and sacrificed for us thank you Ocean Auto Club for helping me not only with my work car the Lexus IS 300 but also the gift for my father that he is so deserving off and oh by the way the Mazda you see in the background was also purchased at Ocean 2 years ago Thank you again guys as a team file:///var/mobile/Library/SMS/Attachments/0d/13/9EEC0... Read More

Full review text opened.

Google - Jun 15, 2022

So in 2 months I purchased my Lexus IS with Chris and the help of Alan Marsala/Yanet I was able to gift my father this great gift for everything he has done and sacrificed for us thank you Ocean Auto Club for helping me not only with my work car the Lexus IS 300 but also the gift for my father that he is so deserving off and oh by the way the Mazda you see in the background was also purchased at Ocean 2 years ago Thank you again guys as a team file:///var/mobile/Library/SMS/Attachments/0d/13/9EEC0DED-2891-4C70-9899-BE4147CFCA45/IMG_8489.jpeg file:///var/mobile/Library/SMS/Attachments/87/07/6F40B90C-B94B-40A5-8968-A875D7F625AC/IMG_8490.jpeg

Easiest car experience I’ve had in my life. Loved working with Jorge, Mike, and Tony to get a dream car.

The guys at Ocean Auto sold me a Urus, and then they stepped up to make sure it all worked out despite some hiccups along the way. Service goes a long way and they went the extra mile to make sure I was satisfied!

Great place and amazing ambient. Make you go see Alessandro or Jorge, my go 2 guys. They’ll make your experience so easy and how you want it. Good job Ocean Mazda & Ocean Auto Club

Worked with Danny (Sales Exec) and Tony (Finance) to trade an M5 for a Z71 Suburban. Hands-down the best car buying experience yet and I’ve purchased around 25 vehicles in my life. No BS from either of them — just honest talk. 100% recommended. Buy with confidence.

good peoples, they can be a little busy but they're good

I am not a big person on writing reviews, but I just had to share with the public and ALL of the Ocean Auto Club Family on what a great translucent experience I have had and continue to have with this dealership. I recently purchased my Mercedes E 63S from Ocean and they went beyond the call than any prior dealership I have had previously dealt with in the past. Pete- Sales Manager, I can't say or thank him enough. He was on vacation throughout the sale and transfer of my car arriving to Miami. Even him being away ... Read More

Full review text opened.

Google - Jan 4, 2022

I am not a big person on writing reviews, but I just had to share with the public and ALL of the Ocean Auto Club Family on what a great translucent experience I have had and continue to have with this dealership. I recently purchased my Mercedes E 63S from Ocean and they went beyond the call than any prior dealership I have had previously dealt with in the past. Pete- Sales Manager, I can't say or thank him enough. He was on vacation throughout the sale and transfer of my car arriving to Miami. Even him being away didn't stop him from actively monitoring every step of the way making sure there wasn't one hiccup with the car nor for me. Bryan- Customer Service Manager. The dealership definitely has the right person on this position. He is extremely thorough on what he does and treats his customers with integrity and plenty of respect. Ronell one of the Finance Managers, also helped me find the best possible rate which helped me out tremendously. Finally I got to thank Pedro too, one of the Salesmen. He is as honest and wholesome as they come. When there's Professionalism, Experience, and Outstanding Customer Relations there's really no other place like The Ocean Auto Club Family. Once again thank you for everything you all have done and continue to do.. Great Job!!!

Fast professional staff

Great selection of cars the location has a boutique feel and even better personal service. Tony Sosa and his team came through helping me and my friend find and buy our dream cars. Highly recommend to anyone looking to purchase a new vehicle in this crazy market

Tony Sosa is the best. He helped me and my wife with our dream car. We love our new G Wagon. The whole experience was amazing. Through the whole process he answered all of our questions and provided us with a smooth transparent process.

Jorge and Tony were an absolute pleasure to work with. They were very knowledgeable about the process and made me feel comfortable and welcome while buying a new car. Definitely would recommend visiting and becoming part of the Mazda family!

Just recently got myself a CX-30, the 4th Mazda I’ve gotten from Ocean Mazda, and Jorge Rodriguez and Tony Sosa made the experience as smooth and enjoyable as ever, like always!

Terrible experience. I walked into the dealer to look at a Mercedes S-550. The two sales people kept telling me they would show me the car una min. But 30 min went by and nothing. I don’t know if that was worst or the girl at the front desk eating a pastelito con cafe while she watched YouTube videos on her phone while sitting in the front. I thought I was at Versalles on 8th street at the coffee window. Typical Miamian’s with Zero class. My wife and I left immediately and two hours later we’re driving our ... Read More

Full review text opened.

Google - Nov 14, 2021

Terrible experience. I walked into the dealer to look at a Mercedes S-550. The two sales people kept telling me they would show me the car una min. But 30 min went by and nothing. I don’t know if that was worst or the girl at the front desk eating a pastelito con cafe while she watched YouTube videos on her phone while sitting in the front. I thought I was at Versalles on 8th street at the coffee window. Typical Miamian’s with Zero class. My wife and I left immediately and two hours later we’re driving our brand new Mercedes Benz from Mercedes-Benz of Coral Gables. What a difference of excellence. Avoid Ocean auto club. Terrible 👎

Great costumer services. Pedro Medina helping me to get my new car. He was very careful to get the car what I want. I really recommending this place if you want a new car and specially to PEDRO Medina. Thank guys for the great services.

**PROBLEM SOLVED FERNANDO FIGURED OUT THE PROBLEM AND MONEY WAS SENT TO MY ACCOUNT. ** I recently sold my C63S AMG Convertible to this company, they wired the balance of what was owed to the lien holder(bank) AND didn't send me the balance of the equity. I have been trying unsuccessfully to contact the General Manager and the finance dept for over a month, left emails /vms without even a callback. My next step will be to file a motion for the returning of my car for non payment Humberto Sosa, Finance Manager. Fernando Rodriguez, General Manager Shaun ... Read More

Full review text opened.

Google - Oct 12, 2021

**PROBLEM SOLVED FERNANDO FIGURED OUT THE PROBLEM AND MONEY WAS SENT TO MY ACCOUNT. ** I recently sold my C63S AMG Convertible to this company, they wired the balance of what was owed to the lien holder(bank) AND didn't send me the balance of the equity. I have been trying unsuccessfully to contact the General Manager and the finance dept for over a month, left emails /vms without even a callback. My next step will be to file a motion for the returning of my car for non payment Humberto Sosa, Finance Manager. Fernando Rodriguez, General Manager Shaun P

(Translated by Google) Bad service Fernando, a jerk who wants to appear rich. In love with A Rood. He tells you about the baseball player and you are going to buy cars.. (Original) Mal servicio Fernando un patan queriendo aparentar riquezas . Enamorado de A Rood. Te habla de el pelotero y vas a comprar es carros ..

Excellent service

Bought a 2017 m3 competition. Had an issue with the AC. They gave me a brand new Mazda loaner for 2 1/2 weeks while they fixed my car, free of charge. They made the best out of a bad situation for both of us. Answered me anytime I had a question or issue. Great service, definitely held up their end of the deal. Would recommend to anyone! Great dealership!

Wonderful people, ready to help you purchase the car of your dreams.ask for Ricky

This is exactly the type of dealership you want to avoid. they seduce you through facebook with an alias "Christopher" and they tell you they will give you the price you wanted just so you drive all the way to hear Michael Zamora saying you shouldn't listen to christopher. a scam. long story short. avoid dealing with this so called dealers. they will scam you left and right.

Fruad! They said the car (E63s) has no accidents but i found out from the mercedes dealer that it does. I also have a leak in the frond differential and i found out on the second day. I fixed all the issues and still found out that transmission is broken and now i have to replace the whole thing. It cost me around 35,000 USD. I have all the proof I need as well!!!!!!

Fraud!! I recently bought a Lamborghini online, had it shipped, and it was a complete fail! Voided warranty, Damaged tires with 2 nails in one tire alone! Bald Tires. Brakes worn out, engine was totally modified and lied about, dangerously fast. When I asked Cynthia and Frederico Rodriguez (manager), they refused to have it fixed at the Lamborghini dealership (because they said they do no trust Lamborghini's assessment and price!), and then told me its not their problem, but to take it up with my leasing company!! Complete frauds! Don't trust this dealership, lying, make a quick buck, no ... Read More

Full review text opened.

Google - Nov 25, 2020

Fraud!! I recently bought a Lamborghini online, had it shipped, and it was a complete fail! Voided warranty, Damaged tires with 2 nails in one tire alone! Bald Tires. Brakes worn out, engine was totally modified and lied about, dangerously fast. When I asked Cynthia and Frederico Rodriguez (manager), they refused to have it fixed at the Lamborghini dealership (because they said they do no trust Lamborghini's assessment and price!), and then told me its not their problem, but to take it up with my leasing company!! Complete frauds! Don't trust this dealership, lying, make a quick buck, no customer service. See photos for proof. I tried very hard in good faith to resolve this issue, prior to posting this review, however these people are not taking responsibility.

FRAUD! Never buy a vehicle from Ocean Auto Club. They engage in deceptive and fraudulent marketing of their vehicles. I was recently sold a car represented to have a matte grey paint job, it arrived to me and I found out it was wrapped, the car wasn't even grey. It had dents and scratches that were all avoided in the photographs. Arrived with check engine light on after showing me pics with no engine lights on. Completely fraudulent representation of their vehicles.

I purchased a Mercedes S Class convertible (very similar to the black one currently shown) about 8 months ago. Although I love the car, the sensors went out the very first time I drove it and ocean auto club refuses to acknowledge it. In my experience, if you spend 80k on a car, it should be fully working. Very frustrated.

I was an out of state buyer trying to purchase a vehicle from this dealership. The individual I was working with didn’t really seem interested in selling me the vehicle with responses taking hours every time. Even when they were supposed to call me back twice it never happened and I was just forced to continually wait. Over the phone I couldn’t even get a word in and it just wasn’t a pleasant dealership experience. Unprofessional in my experience to say the least.

I bought a 2016 Mercedes S550 in January from these people only to find out a few months later there was damage under the car and the driver rear quarter panel was repainted, the paint just started to bubble. Terrible experience! Spend the extra money, save your self the headache and Try to buy your car certified from a real dealer instead of this mom and pop dealership. They buy their cars from the auction and they really don’t know the condition of the vehicles there buying, they just care about making money not the customers!